Frequently Asked Questions

"DVD43 Plug-in" is a free plug-in (DLL) that operates in the background and decrypts the DVD while you copy. "DVD43 Plug-in" is available for free on the internet and can be located using a search engine like Google.

The laws in some countries prohibit the sale and distribution of software that decrypts, so we cannot integrate decryption capability in our software. Decrypting programs are developed by independent third parties and are not distributed by or affiliated with LG Software Innovations.

2) "Registration ID not available online." or "Online activation failed [can't resolve hostname to IP address] - try again later"

It's possible that your computer is behind a firewall or it may be using a proxy server. Either of these could prevent your computer from accessing our server. You will need an offline Activation Code to register.  With an  Activation Code you can unlock the software without an internet connection.  Use the following link to obtain an Activation Code:

http://www.lgsoftwareinnovations.com/register.asp

3) "Wrong Activation Code."

Try pasting the code into the text box to avoid typing errors. When you copy and paste the Activation Code, please make sure that there are no spaces before or after the code.

If you need to use the software on more than one computer, you will need to purchase additional licenses. You can buy additional licenses using the following link:
http://www.lgsoftwareinnovations.com/purchase.asp 

Please note that we have a special offer for customers who have previously purchased 1CLICK DVD COPY. For a limited time you can purchase 1CLICK DVD COPY PRO for $39, a $40 savings off the regular $79 price.

If you wish to purchase a license of the PRO version for a second computer (or to install it on the same computer, as you like), you can take advantage of this offer using this link:
http://www.lgsoftwareinnovations.com/purchase.asp

Simply enter your Registration ID at the bottom of the page and click on the ‘Submit” button. 

If you still require technical support to resolve this issue, you can contact us here: support@lgsi.com  Please include your Registration ID, User ID and Version in your email message.

We license our burning engine from VSO Software.  VSO Software licenses their burning technology to many companies for use in DVD burning applications, including such well know products as DVDXCopy.  VSO also sells a DVD burning application called "CopyToDVD" (that we provide as a free bonus) which also uses this burning technology.

Based on the feedback from hundreds of thousands of users, VSO Software has compiled a list of potential conflicts you can watch out for should you encounter a burning conflict:

InterActual Player and PC Friendly - These programs are made by the movie industry to hinder copying. These programs are DVD software viewers that often come on DVD movie discs, and will try to install themselves every time you watch a movie on your computer. Please make sure to NOT let these install.  They are both poor quality players and we suggest you use WinDVD or PowerDVD, both of which can be obtain for free on a trial basis.

InCD,Veritas Record Now, DLA, B's Clip, DirectCD (component of EasyCDCreator), InstantRead/InstantWrite - Packet Writers. - These programs can interrupt the burn merely by being installed. These software packages will load a packet-writing software that will constantly talk to your CD/DVD writer, and can cause a number of issues while trying to write a disc. 

Spyware (example: Gator, NewDotNet, OfferCompanion) - These programs serve no good purpose and may interfere with the normal operation of the burning software.

GoBack - This backup software constantly runs in the background (Terminate and Stay Ready) and may need to be disabled if you experience problems.

McAfee virusscan and Norton AntiVirus - These anti-virus software can cause errors while burning. If you experience problems while burning, you can disable the software temporarily by right clicking on the icon in the lower right side of the task bar. When the burn is complete, the software can be reactivated.

StopZilla and MyStorageGuard - Theses software can hinder required the installation of the software.  If you experience problems installing the software, you may need to temporarily disable the software.

Napster 2.0 - This software includes some basic burning software that can cause burning problems if it is running. You will need to close this program completely before trying to use our software.

Easy CD Creator 4.x - Due to the age of this package, it is no longer updated by the authors. There are bugs present in this older system that will cause numerous problems on your machine, not just with our software. Please Uninstall completely, and consider either the new 6.x version from Roxio (http://www.roxio.com) The newer version installed without the Packet Writing software (DirectCD/Drag to Disk/InCD) works well with our software.  

Please download and run the latest 1Click DVD application setup program on our download page.

Then, go to our download page and install the latest version of 1Click. Finally, reboot your computer, make sure no other applications are running concurrently and try again.

You can overcome most hardware read errors by ensuring that the DVD is scratch free and clean (no finger prints).  It may also be possible that the DVD was authored in such a way as to cause an error during copying, although this is extremely rare.  We encourage you to provide us feedback about any types of errors you encounter so that we can improve our software.

Lastly, try another DVD, maybe this one isn't going to read well with your DVD reader. Also, try to play the original DVD through your PC to see if it is damaged.

In many cases, updating the DVD writer's firmware will solve the problem since newer firmware will be more compatible with newer media.  You can obtain the latest firmware for your DVD writer by using this link: Firmware Update Page.

If after updating your firmware and trying another brands of media (like VerbatimDataLifePlus, Taiyo Yuden, Fuji, TDK, Maxell, or Pioneer) you still encounter burning errors, you can send us the burning log file and we'll try to help you out. You'll find the log file by pressing the F8 button while the 1Click DVD application is open. You'll want to cut and paste the contents of this file into the contents of the email to send to our Support Staff.

Please make sure no other applications are running while you are burning a DVD. Here is the list of possible conflicting applications.

Some blank discs cave in under the intense heat generated by overclocking writing speeds. Reduce the writing speed to 4X and see if the error persists. You can manually choose the writing speed by right-clicking on the 1Click DVD application and select "Preferred Burn Speed".

1. Make sure the DVD you are trying to copy is neither dirty nor scratched. Sometimes the small imperfections are not easy to see on the disk, but some DVD readers are not able to overcome the errors and send back error codes to the software. A thorough cleaning of the surface of the original DVD might do the trick. If you have both a DVD reader and writer, try using the other DVD device to read the DVD.

2. The burning engine of 1ClickDVDCopy is optimized to read from the hard drive rather than from a DVD device. If your DVD reading device is slower than your DVD writing device, the slower reading speed might not be enough to convey the necessary information in time to the DVD writing device. If the information comes from the hard drive, that would allow the reading and writing speeds to be synchronized.

When 1ClickDVDCopy prompts you to do an EXACT copy, please reply "NO". That way, the information will be first transferred to your hard drive, and in turn, burned to the blank DVD.

Please ensure you have administrator rights when you are installing the software, otherwise the drivers and registry settings will not get installed properly.

Download and install the software at our download page.

You can then burn the movie by going back to the Options dialog and in the "Source" field choose "Select Hard Drive Folder" and selecting the folder with the movie. Don’t forget to set your "Destination" back to your DVD burner.

Another problem can be the brand of media you are using. Even though you've selected the proper media format, the brand of media you are using may have poor reflective properties and your DVD player may not be able to read it effectively.  

We suggest you try a few samples of media to ensure compatibility before ordering large quantities of discs to back up your DVD collection.

If the DTS option is not selected, please try to re-copy the disk with none of the options selected.

If the copied audio track happens to be the second audio track in the movie's menu options, it's possible your DVD player will default to the first audio (which has been removed) and therefore, it appears that there is no audio.

Try this procedure:
a. Insert the copied disc in your DVD player.
b. Press the "Menu" button on your remote control.
c. In the movie's main menu, select the menu item called "Audio Setup" or "Audio" or "Languages" or "Language Setup"
d. Select the first audio track available in the language chosen in the "Options" dialog of 1Click. For example, if you have selected to copy the English audio, select the first English audio track available.
e. Play the movie.
f. If there is still no audio, repeat steps b. through e. but select the second audio track available in the language chosen.
g. If there is still no audio, repeat steps b. through e. but select the third audio track available in the language chosen.

If you have tried all audio tracks available and there is still no audio, remove the copied disc and insert the original disc. Repeat the complete procedure. It is possible that your DVD player is already set to not play certain tracks. If this is the case, use your "Audio Setup" button on your DVD player's remote control to allow all audio tracks to play.

Also, try to burn a different movie to see if this problem persists.

Another solution would be to check the "All languages" option in the "Options" dialog of 1Click.

NTSC and PAL are broadcast formats which are very different.  The frame rate and resolution of each are not the same are require that the video be reencoded in order to convert between formats.

To verify DMA is enabled, go to the Windows Control Panel accessible from your start menu and then follow the path to System/Hardware/Device manager/ATA ATAPI IDE controller/Secondary IDE channel/Advanced settings and make sure that the transfer mode is set to "DMA if available".

If you have a DVD reader (DVD ROM), use it instead to read the DVD.  Many DVD writers will only read at 2X speed when decrypting a DVD movie. This is about 8 times slower than the 16X speed available to most DVD readers.

The typical time to read a DVD-5 (a DVD with less than 4.7 GB of data on it) is about 10 minutes with a DMA enabled, 16X DVD ROM.  Most DVDs are not DVD-5 and are dual layered DVDs which are typically DVD-9 (a DVD which can hold up to 9 GB of data) and these will take considerably longer since compression will be applied as it's being read from the disc. With a a P4 3.0 GHz machine, it should take about 45 minutes to copy an average 90 minute movie.

Remember one thing, if you find another product which is faster, it doesn't mean it's better.  On the contrary, In most cases it means the quality is going to suffer.  1Click DVD Copy uses a very sophisticated algorithm to ensure the highest quality possible.

If you find your copying times are greater than this, you may be using a DVD device which is physically slower at reading and the software cannot overcome this.

The time it takes to burn a DVD is fixed by the speed of the DVD writer and by the media.  So, if you have a 4X DVD writer with 4X media, it will take about 15 minutes to burn the DVD.  If you have a newer 8X writer, you can expect about half that time.

1CLICK uses advanced algorithms and scanning techniques (CPRx) to locate bad sectors and detect invalid video files on the DVD. Almost all DVDs incorporate sophisticated authoring schemes designed to make copying DVDs a challenge. 1CLICK works like an anti-virus program. Each time a new virus is introduced, an anti-virus program needs to be updated so that it can handle the new threat. 1CLICK needs to be updated frequently to handle new authoring schemes designed to inhibit copying of DVD movies. Without these frequent updates 1CLICK cannot reliably copy new DVD movies. We rely on feedback from our users and in-house testing of new DVD releases to provide these CPRx updates.

In the past we've relied on our users to keep their 1CLICK software up-to-date to ensure they have the best chance for success when copying new DVD releases. Experience has shown however that some clients may delay their decision to update their1CLICK software. This is fine so long as 1CLICK is only used to copy older DVD movies, but not newer movies that have been released since the last update of 1CLICK.

Using an outdated version of 1CLICK to copy new DVD movies often results in DVDs that appear to copy correctly (no bad sectors) but in fact exhibit issues upon playback, missing video information or unplayable discs. To minimize bad copies, 1CLICK will no longer attempt to copy a new DVD with an outdated CPRx profile.

So long as your 1CLICK license is valid (from 1 year of purchase or renewal), you will receive timely CPRx updates and you are entitled to download the latest version of 1CLICK. If you wish to renew your 1CLICK license, you can do so using the button below:

Cinavia is a copy protection based on audio watermarks. All Blu-ray players sold since 2012 detect Cinavia. Each year several big name DVD movies are released with Cinavia on them.  Most DVDs do not contain Cinavia, but there are enough to make it inconvenient for users that use Blu-ray players to play DVD movies.

The good news for DVD lovers is that this new audio watermark is not detected by DVD players; it is only detected by Blu-ray players. If you want to watch a Cinavia protected DVD copied with 1CLICK or any other DVD copy software, simply play it on a DVD player. If you no longer have a DVD player, you can buy a used one cheaply on eBay or elsewhere.

A few companies have begun to offer utilities to remove Cinavia from copied DVD movies. There are tradeoffs when using these products. They require quite a bit of time to reprocess the copied movie and not all movies are supported by these utilities. If you are still looking for a Cinavia removal tool and you are an existing 1CLICK customer, send an email to our customer support group and we'll try to help you out.

There is only one sure way to play a Cinavia protected DVD without any issues whatsoever and that is to play it on a DVD player (not a Blu-ray player). We hope this information is helpful.

The message that you received is coming from the installation software for 1CLICK. In our effort to support our users, we updated our installation software so that it works better with newer Windows versions. The latest version of the installer no longer supports Windows XP, but our 1CLICK software still runs on XP for now. We can't downgrade our installer or we will lose the fixes that came with the latest versions which improve installation issues that crept into the software with new updates from Microsoft Windows.

Windows XP was released in 2001 so it's now 19 years old. Microsoft stopped supporting XP in 2014. We stopped supporting Windows XP just this year, however we are still supporting Windows 7, 8 and 10. Microsoft also stopped supporting Windows 7 but we are continuing to provide backward compatibility. Rather than limit new capabilities in our software, we feel it is better to ask our customers to upgrade their Windows operating system. We get that it's frustrating, but 19 years is a long time to run the same operating system and expect new software releases to continue to work on it :)